AlphaCX Lifetime Deal

Hello, my valuable readers, today’s review is about the ‘AlphaCX Lifetime Deal.’

I always try to provide information not available on the appsumo deal page in my article. This article will help you to decide to purchase the product. So, I think you will get value from my writing. Let us start.

You will likely miss a few things if you switch between several support channels.

And because tickets arrive faster than your team can respond to them, customer satisfaction is severely affected.

You need a platform that makes it manageable to expand customer service without burdening your team.

Introducing AlphaCX.

When people say they love old throwbacks, they’re usually not referring to old-school customer support.

Fortunately, AlphaCX optimizes its customer support so you can address more tickets without overwhelming your support staff.

Effortlessly expand your support.

Meet AlphaCX Lifetime Deal

Product Overview:

Product

AlphaCX

Headquarter

United States

Best pricing

$59.00(Learn more)

Skill

All Levels

Category

Cloud, SaaS, Web-Based

Technical Support

Email/Help Desk, Knowledge Base, FAQs/Forum, Chat, 24/7 (Live Rep)

Training

Live Online, Webinars, Videos, Documentation

Recommend

Certainly Yes

Founded

2021

What is AlphaCX?

AlphaCX is a unified messaging help desk that enables business-to-customer communication.

It’s an automated platform that records, tracks, and measures the customer experience.

Businesses can target customers from Facebook, Twitter, email, and live chat through a single interface. AlphaCX also has a knowledge base and a customer portal for self-service.

Tickets are automatically distributed to agents based on load and performance.

Interact with customers from any channel in an inbox backed by integrated automation and integrations.

Build your customer knowledge base and create custom reports to track analytics.

Alternative To:

Zendesk, Freshdesk, and Salesforce

Ideal for:

Customer care teams and e-commerce companies looking to expand their customer service without increasing their workload.

Meet AlphaCX Lifetime Deal

Introduction:

Learn More About AlphaCX:

Whether you’re managing email, social media, or messaging inquiries, AlphaCX allows you to connect with customers across all channels with a single inbox.

Connect to Facebook, Instagram, Twitter, and WhatsApp, or embed a live chat widget on your website to stay connected with your customers.

You can also take advantage of third-party integrations and streamline all your support processes at scale.

AlphaCX allows you to manage service level agreements (SLAs) with integrated automation tools to trust your customers.

Automate SLAs using custom parameters or timelines to improve response time and overall quality of support.

Do you want to respond to comments faster? Create email and SMS templates with dynamic placeholders for customer information.

You can even automatically send notifications and escalations to team members to ensure tickets are processed as quickly as possible.

AlphaCX allows you to create your knowledge base to respond to customer inquiries and reduce your support team’s workload.

You can easily publish articles with helpful information about your products or services and cover essential FAQs.

This resource can help customers solve many minor issues, allowing your team to focus on the most complicated tickets.

AlphaCX easily exports detailed reports that track team productivity and analyze customer experience.

Export support tickets in PDF and CSV format to deliver government reports that reflect the quality of your customer service.

You can customize the analysis dashboard and reports by sorting the data by category, date, and status.

Solve All Customer Queries From Across Channels:

Conversational CX

Email Ticketing

Twitter DM

Facebook Messenger

Feedback & Ratings

Instagram DM

Knowledge Base

Live Chat

Automation

Unique Features:

Conversational Ticketing

A unified inbox captures WhatsApp and Facebook emails, chats, and interactions, making it easy for your customers to respond and engage simultaneously.

SLA Automation

Save your team hours and effort by automatically setting ticket deadlines and scheduling outgoing emails and notifications through automation in AlphaCX.

Ratings & Feedback

Comprehend what customers think about your products and services, and help team with built-in feedback tools

Help Center

A knowledge base with answers to the problems you may face and direct access to support around the clock every day.

Self-Service Portal

Allow your customers to request services, find information, register, and troubleshoot problems.

Team Management

Structure your teams into departments, groups, or locations, develop new functions, and establish hierarchies within the system.

Email Ticketing

Seamlessly turn support emails into tickets and assign them to your agents without losing track.

Ticket Export

Export tickets in PDF and CSV format to provide a regulatory reporting Filter based on ticket details and time.

Ticket Merge

Combine several entries into a single entry. Very useful for two suitcases.

Ticket Distribution

Powerful ticket distribution options include roundup, cherry picking, or artificial intelligence ticket allocation.

Custom Fields

Take a granular approach to storing complex customer data with fields that make your work easier.

Form Builder

Create customizable forms and need specialized records to capture customer data.

Custom Branding

Customize the user interface to fit your brand and deliver a great customer experience.

AD/LDAP Integration

Use identity management systems such as Active Directory and Lightweight Directory Access Protocol for user credentials.

Mail Integration

Configure and integrate inbound and outbound emails to effectively communicate with customers

SMS Integration

Respond to and recognize customer issues via text. Send bulk SMS messages at affordable prices.

Whatsapp Integration

Turn WhatsApp messages into tickets and assign them to your agents without losing track.

Facebook Integration

Easily synchronize your Facebook page with AlphaCX smart ticketing and turn social media into tickets.

Integrations:

Enterprise Integrations

Database
Get and Sync data from your Oracle, MySQL, and MSSQL database.

Active Directory
Manage users with Microsoft Active Directory Services

LDAP
Sync users with Lightweight Directory Access Protocol (LDAP)

API
Get data from API endpoints for ticketing and contacts.

Social Media Integrations

Instagram
Facebook
Instagram
Twitter
SMS

Telephony Integrations (Coming Soon)

Avaya
3CX
FreePBX

Specialties:

software, helpdesk, customer support, analytics, surveys, cloud, saas, automation, and AI/ML

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Key Features of Lifetime Deal

Lifetime access to AlphaCX

All future Alpha Plan updates

Unlimited clients

Unlimited contacts

Knowledge base

Ratings and feedback

Unlimited WhatsApp messaging (powered by Twilio)

SLA automation

Automatic ticket distribution

Report export

Unlimited Instagram messaging

API integration

Unlimited Facebook Messenger

Team structure management

Unlimited email-to-ticket

License Tier 1

All of the above features included

3 agent seats

License Tier 2

All of the above features included

10 agent seats

License Tier 3

All of the above features included

Unlimited agent seats

See More Deal Terms

Get lifetime access to AlphaCX today!

Lifetime access would usually cost $540

Additional plans with more features are available for $119

ONE-TIME PURCHASE OF $59 $540